Frequently Asked Questions
RESERVATIONS AND CANCELLATIONS
How can I make a reservation?
You can book directly through our online form or by phone. In some cases, we may ask for credit or debit card details to confirm the reservation. No advance charges will be made.
What happens if I need to cancel or don’t show up?
If you cancel less than 8 hours in advance or don’t show up, and card details were required for confirmation, we reserve the right to charge a fee of 20 euros per guest.
How are card details validated?
If required, you can enter your card details in our form during the reservation process. If you booked by phone or another channel, you will receive an email with a secure link to validate them. This link is valid for 12 hours.
The steps are: enter your card details, confirm a €0 charge from your bank’s app, and return to our website to complete the process.
How long does a reservation last?
Reservations last 2 hours for standard menus and 2.5 hours if you choose a tasting menu. Punctuality is essential to ensure good service. If you arrive more than 15 minutes late, your reservation may be automatically cancelled. In case of delay, please contact us by phone or email.
GROUP RESERVATIONS
How do group reservations work?
Our special menus are ideal for groups of more than 8 people. You can select the menu when booking, but it can be modified on the same day at the restaurant. All diners at the same table must choose the same type of menu for a harmonious experience.
How do I make a group reservation?
Use our online reservation system and choose the group menu you prefer. In some cases, we may request card details to confirm the booking, with no initial charges.
ALLERGIES AND DIETARY PREFERENCES
Do you provide allergen information?
Yes, we have a full list of allergens for all our dishes, available on our website or at the restaurant.
Can dishes be adapted for allergies or intolerances?
We strive to accommodate dietary needs, but we recommend informing us at the time of booking so our kitchen team can prepare accordingly. However, we cannot always guarantee complex modifications, especially for the tasting menu.
Do you offer vegetarian or vegan options?
Our menu includes several vegetarian options that change seasonally. For vegan options, we can make some adaptations, but we recommend contacting us in advance to confirm availability. For groups, we suggest notifying us 72 hours in advance if there are specific dietary requirements.
RESTAURANT SPACES
Are there private rooms?
No, we do not offer private rooms, but we have a quiet area dedicated to groups needing more privacy or a calmer atmosphere. Contact us to reserve it.
What is the restaurant space like?
Our restaurant is designed to provide a cozy and comfortable atmosphere, suitable for groups, couples, or individuals. The entire space is indoors, with no outdoor areas available.
ACCESSIBILITY, CHILDREN AND PETS
Is the restaurant accessible for people with reduced mobility?
Yes, we have wheelchair access, although some tables may not be optimal. Please inform us when booking so we can assign you an appropriate space.
Is the restroom wheelchair accessible?
Currently, our restroom is not adapted for wheelchairs. We are working to improve accessibility in the future and apologize for any inconvenience.
Do you have highchairs for children?
Yes, we have one highchair available. If you need it, please indicate this when booking to ensure availability.
Can I bring my pet?
Yes, pets are allowed indoors, but only at the entrance tables and as long as the dog remains calm under the table. Please let us know when booking if you will be bringing your pet.
CONTACT
How can I contact you?
For any special requirements, please contact us in advance to ensure the best possible experience. Online form, WhatsApp and 936042669.
